FAQ p88 — All Answers Here

No. Each user is only permitted to own one p88 account only. Creating multiple accounts using the same name, phone number, or bank account number violates p88 terms and may result in the suspension or closure of all related accounts without notice. If you are having trouble accessing an existing account, contact customer support for recovery assistance.

The p88 KYC verification process requires you to submit a clear photo or scan of the following documents:

• Malaysian Identity Card (MyKad) — front and back
• Bank statement or screenshot showing your bank account name and number

This document is required primarily before making your first withdrawal, to ensure accurate fund transfers and compliance with p88 anti-fraud policies.

Log in to your account and go to Account Settings and select the Change Password. Enter your current password, then your new password twice for confirmation. If you have forgotten your current password, use the Forgot Password on the login page — an OTP code will be sent to your registered phone number to allow the reset to proceed.

Yes, you can update your phone number through the Profile in your account. This process requires two-step identity verification — an OTP code will be sent to your old number for the first confirmation, followed by a second code to your new number. If your old number is no longer active, please contact p88 customer support directly with proof of identity for a secure manual update process.

Deposit via DuitNow and FPX is typically credited to your p88 account within a few seconds to 5 minutes. Deposits via digital wallets such as Touch 'n Go or Boost take between 1 and 10 minutes depending on system load at the time. If your deposit has not been credited after 30 minutes, contact p88 support with proof of payment for prompt review.

Yes, p88 sets deposit limits to ensure the safety and comfort of all members. The minimum deposit limit is RM 30 for most payment methods. Maximum limits vary by method and your VIP tier — VIP members typically enjoy higher deposit limits. Check the deposit page in your account to view the latest limits applicable to your account tier.

p88 does not charge any processing fees for deposits made by members. However, third-party payment service providers such as your bank or digital wallet may impose small charges based on their own terms of service. Check with your bank or digital wallet provider if you are unsure about any fees that may be charged on their end.

There are several standard conditions that must be met before a withdrawal can be processed:

• KYC Verification — account must be verified with a valid identity document
• Meet bonus wagering requirements — if you have received any bonus, the rollover requirement must be met first
• Bank account must be in your own name — p88 does not allow withdrawals to third-party accounts
• Sufficient balance — withdrawal amount must exceed the set minimum limit

A withdrawal may be declined or delayed for several common reasons: KYC verification is incomplete, bonus wagering requirements have not been met, bank account details do not match the name on your p88 account, or the system has flagged activity requiring additional security review. If your request has been pending for more than 1 hour without explanation, contact p88 customer support with your transaction reference number for an immediate review.

Rollover refers to the total wagering amount you need to reach before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you must place bets totalling RM 250 (RM 50 × 5) before the bonus balance becomes eligible for withdrawal. Rollover requirements vary by promotion type — always review the promotion terms before accepting to ensure you understand the conditions involved.

Yes, in most cases you can choose to do not accept the bonus before it is credited by stating your preference at the time of deposit. If the bonus has already been credited and you have not placed any wagering using it, contact p88 customer support to request a cancellation — the decision will be made based on the applicable promotion policy. Once wagering has begun using the bonus balance, cancellation may no longer be possible.

Yes, all RNG (Random Number Generator) based games at p88 use random number generators that have been audited and certified by independent bodies. This ensures that every slot spin, card hand or dice roll is truly random and cannot be manipulated by any party. Live Casino games use real dealers with physical cards, making game outcomes fully transparent to players.

Most slot games and table games at p88 offer free demo mode that lets you try games without needing to deposit real money. This is especially useful for understanding gameplay, bonus features, and volatility before you bet with real funds. Live Casino games and certain live betting games are not available in demo mode as they involve real dealers and other players in real time.

If you suspect unauthorized access to your p88 account, take the following steps immediately:

• Change password immediately via the account settings page
• Check login history to identify unrecognised devices or locations
• Contact p88 support via Live Chat to request a temporary account suspension for investigation purposes
• Check balance and transaction history to identify any activity that you did not perform

The p88 security team operates 24 hours a day and will respond promptly to reports of this nature.

Two-factor authentication (2FA) at p88 works via an OTP code sent to your registered phone number each time you log in from a new device or perform a financial transaction. To enable this additional security layer, go to Account Settings > Security and enable the SMS verification option. You can also enable biometric login (fingerprint or Face ID) through the p88 mobile app for added convenience and security.

The p88 app is designed to be lightweight and compatible with most modern devices:

• Android — version 6.0 (Marshmallow) and above, minimum 2GB RAM
• iOS — iOS version 12 and above, compatible with iPhone 6s and later
• Internet connection — 4G/LTE or WiFi with a minimum speed of 5Mbps for the best experience, especially for Live Casino

Devices below these minimum specifications may still be able to run the app, but performance may not be optimal, especially during live casino streams.

Yes, your p88 account is universal — balance, betting history, bonuses, and all account information are identical whether you access via web browser or mobile app. You can log in on both platforms simultaneously using the same account without any issues. Any deposits or wins recorded on one platform will instantly reflect on the other in real time.

p88 VIP status is reviewed periodically — typically monthly or quarterly depending on your VIP tier. If your wagering activity falls below the minimum threshold required to maintain your current tier, your status may be adjusted to one that better reflects your recent activity. However, any reward points or credits already accumulated will not expire and can be redeemed at any time as long as your account remains active.